Why speaking up matters
We want every colleague to feel able to raise a concern, whether something has gone wrong, might go wrong, or could simply be better. Every concern is an opportunity to learn and improve.
About Us
Freedom to Speak Up
We encourage our people to speak up to improve patient care, safety and staff wellbeing.
Get a QuoteOur commitment
A culture of openness
What Freedom to Speak Up is
Freedom to Speak Up (FTSU) gives anyone working or volunteering in health a clear, simple route to raise concerns. Every concern is acted on, and no one should suffer detriment for speaking up.
How our staff speak up
Staff are encouraged to talk first to their Team Leader or a senior manager, or use HR processes such as dignity and respect or issue resolution. If a concern can't be resolved that way, or someone isn't comfortable doing so, the FTSU process is available.
The national picture
The National Guardian’s Office and the Freedom to Speak Up Guardian role were created following Sir Robert Francis QC’s 2015 report, after he found that NHS culture did not always encourage or support workers to speak up and that patients and workers suffered as a result.
Our commitment
365 Group is committed to an open and transparent culture where staff and volunteers feel empowered to raise concerns without fear of detriment. We aim to make speaking up safe, ensure leaders respond promptly, and share learning to improve patient safety.